Now back to the credit card subject.
Yesterday I tried to book flight tickets from Kuala Lumpur to Helsinki, return.
After filling in the forms on KLM’s internet booking site, page after page, I finally arrived at the final payment form, and having completed it with the details of my Amex card, it was time for the scary “hit enter” moment.
And what do I read on the next screen?

(“The provided payment details are incorrect. Please check them and click on the Continue button when they are corrected. If the problem persists, please contact your credit card company or select an other payment method.”)
So, I spend an other 30 minutes, moving back and forth between the pages and hit enter a couple of more times. Same result.
Time is now 13:00 but the time back home where my credit card customer services are located, is 5 o’clock in the morning. We had plan to leave this anchorage in Langkawi and sail to a bay where there is no phone connection. So I decide to stay in Kuah one more day and wait here for 4 hours, at this hot spot where I can use Skype instead of expensive phone calls. Fortunately they serve cold Tiger beer.
When the time is 9am in Finland I place the call to Amex. “Yes we can see that you have tried to pay twice”. When I wonder what is wrong they tell me that it was for my own good, “the system wasn’t sure that it really was you”.
I don’t buy this argument, I think there is a flaw in the design of the system. If I would have been buying something tangible, and easily tradable, like say, a golden ring, a camera or a radio, ok fair enough.
But hey, come on, I tried to buy a flight ticket issued in the same name as the credit card holder! Nobody else than me could ever have used that ticket. And, by the way, why was I told that the payment details were INCORRECT. Because of this message, I unnecessary spent 30 additional frustrating minutes trying to find out what I had done wrong, even though I hadn’t done any wrong – why was I not instead immediately told that Amex (for security reasons) didn’t approve of the payment?

I gently tried to tell the lady at the other end that this flaw had almost ruined my day, so she could relay some feedback to their it-department, but she kept repeating, “no there’s nothing wrong with the system, this is to protect you”.
(© Cartoon found at http://pr-media-blog.co.uk/tag/customer-loyalty/)